These Terms & Conditions (“Terms”) govern purchases made through this website (“Site”) operated by Ceyakrete (“Ceyakrete”, “we”, “us”).​

1) Business details

• Company/Store name: Ceyakrete (construction chemicals & coatings).
• Phone: +94 773 833 929 | +94 117 222252
• Email: info@ceyakrete.com​

2) Acceptance of Terms

By using the Site and/or placing an order, you agree to these Terms and acknowledge our Privacy Policy.​
Online contracts are generally recognized under Sri Lanka’s Electronic Transactions Act, supporting contract formation electronically.​

3) Products, information & availability

Product images and descriptions are provided for general guidance; shades/finishes may vary by batch, substrate, and application conditions.​
All orders are subject to stock availability, and we may limit quantities or decline/cancel orders where necessary (e.g., pricing errors or suspected fraud).​

4) Pricing, taxes & payment

Prices are shown in [LKR] and will be the price displayed at checkout unless corrected for a genuine error.​
Any delivery charges, taxes, or mandatory fees will be shown before you complete payment.​
Accepted payment methods: Bank transfer / Online gateway.​

5) Order confirmation & receipt

After checkout, you will receive an order confirmation/receipt by email/SMS/WhatsApp (where applicable) including key order details such as price and charges, delivery terms, and returns/refund information.​
If subscription/recurring charges ever apply, the receipt will include contract duration and an opt‑out method (if applicable).​

6) Shipping, delivery & risk

Delivery timelines are estimates and depend on location, courier schedules, and product handling requirements.​
Please ensure someone is available to receive the goods; re-delivery charges may apply for failed deliveries.​

7) Cancellations / cooling‑off

Where appropriate and practicable, customers may be offered an opportunity to withdraw from a confirmed transaction (subject to conditions below and product type).​
To request cancellation, contact us immediately at info@ceyakrete.com or the phone numbers above with your order number.​

8) Returns, exchanges & refunds

Returns/exchanges are subject to eligibility checks, including product condition and packaging (e.g., unopened/sealed where applicable), and may be restricted for certain items (e.g., custom-tinted/mixed products).​
If a return/refund is approved, refunds will be issued to the original payment method where possible, or via another agreed method.​
Details (time limits, process, exclusions) should be published clearly in a separate “Returns & Refunds Policy” linked on the checkout and receipt.​

9) Warranties, use & safety

Some products may require professional application and compliance with technical data sheets (TDS) and safety data sheets (SDS); improper surface prep or application can affect results.​
To the extent permitted by law, our liability is limited and does not cover indirect/consequential losses.​

10) Privacy & data protection

Personal data is handled according to our Privacy Policy, and customers should be able to access it from the Site/checkout.​
Sri Lanka’s Personal Data Protection Act, No. 9 of 2022 establishes duties around lawful processing, purpose limitation, and safeguarding personal data.​

11) Intellectual property

Site content (logos, text, images, design) is owned by or licensed to Ceyakrete and may not be reused without permission.​

12) Complaints, disputes & governing law

If there is a complaint, contact us first using the details above so it can be resolved quickly.​
These Terms are governed by the laws of Sri Lanka, and disputes will be subject to Sri Lankan courts unless mandatory consumer protections apply.​

13) Changes to Terms

We may update these Terms from time to time by posting the revised version on the Site with an updated effective date.